At etasrilanka.org.lk, we strive to provide efficient and reliable services for ETA visa applications. However, it is important to familiarize yourself with our refund and cancellation policy outlined below:
1. Refund Policy:
a. Service Fee: The service fee charged for our assistance in processing your ETA application is non-refundable, even if your application is rejected by the Sri Lankan authorities.
b. Sri Lankan Government Fee: The Sri Lankan Government Fee is non-refundable, as it is directly collected by the government for processing the ETA application.
2. Cancellation Policy:
a. Once an ETA application has been submitted and payment has been made, it cannot be canceled or modified.
b. It is your responsibility to ensure that all information provided in the application is accurate and meets the requirements. We cannot be held responsible for any errors or omissions in the application.
3. Application Rejection:
a. If your ETA application is rejected by the Sri Lankan authorities due to incorrect or false information provided by you, our website,
etasrilanka.org.lk, cannot be held liable.
b. It is important to carefully review all details before submitting your application to avoid any rejection or complications.
4. Discretionary Refunds:
a. In exceptional cases where there may be extenuating circumstances, such as technical errors or system failures on our part, we may consider providing a discretionary refund of the service fee. Such cases will be evaluated on a case-by-case basis.
5.Payment Forfeiture:
If a traveler submits an application through our website along with the payment but fails to provide the required documents for further processing, we will initiate a follow-up process.
We will send up to four reminder emails to the traveler requesting the necessary documents.
If we do not receive the required documents within the specified time frame, the payment made will be forfeited, and no refund will be issued.
A. Document Submission Time Frame:
The required documents must be submitted within [insert specific number of days or weeks] days from the date of the initial application.
Failure to meet this deadline will result in the forfeiture of the payment.
B. Refunds:
No refunds will be issued under circumstances where the required documents are not provided within the specified time frame.
C. Contact Information:
For any questions or concerns regarding the refund and cancellation policy, please contact our customer support team at [insert contact email/phone number].
6. Contact Customer Support:
a. If you have any questions or concerns regarding refunds or cancellations, please contact our customer support team. We will be happy to assist you and provide further guidance.
Please note that our refund and cancellation policy is subject to change without prior notice. It is your responsibility to review the policy before submitting an application and making any payments.
We recommend reviewing all information provided in the application carefully and contacting our customer support team if you require any clarification or assistance before proceeding with the ETA application process.
