Terms and conditions

Please read the following terms and conditions carefully before using our website or availing our services. By accessing or using etasrilanka.org.lk, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

1. Service Provision:

a. Our website provides assistance and support for the ETA visa application process for travel to Sri Lanka. We offer consultation, document support, and updates on the ETA application status.
b. The final decision regarding the approval or rejection of an ETA visa lies with the Sri Lankan authorities. We do not guarantee the approval of any ETA application.

2. Eligibility and Responsibility

a. It is your responsibility to ensure that you meet the eligibility criteria for the ETA visa and provide accurate information during the application process.
b. You are responsible for the validity and accuracy of the documents you submit for the ETA application.
c. We are not responsible for any consequences arising from inaccurate, incomplete, or false information provided by you.

3. Fees and Payments:

a. We charge a service fee for our assistance and support in processing the ETA application. This fee is separate from the Sri Lankan Government Fee.
b. Payment for our services and the Sri Lankan Government Fee must be made in full at the time of application.
c. All fees are non-refundable, even in the event of an ETA application rejection.

4. Intellectual Property:

a. The content, design, and intellectual property of our website, including text, graphics, logos, images, and software, are protected by copyright and other intellectual property laws.
b. You are prohibited from copying, reproducing, modifying, distributing, or using any content from our website without our explicit permission.

5. Limitation of Liability:

a. We strive to provide accurate and reliable information on our website, but we do not warrant the completeness, accuracy, or reliability of the content.
b. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website or services.

6. Links to Third-Party Websites:

a. Our website may contain links to external websites for your convenience. These third-party websites are not under our control, and we are not responsible for their content, privacy practices, or terms of use.
b. You access and use these third-party websites at your own risk.

Governing Law and Jurisdiction:

a. These terms and conditions shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

8. Updates to Terms and Conditions:

a. We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on our website, and the revised terms will be effective upon posting.

If you have any questions or concerns about these terms and conditions, please contact our customer support team for assistance.

Please note that etasrilanka.org.lk is a commercial website and is not affiliated with the Embassy/Consulate/High Commission or any Government Department of Sri Lanka. We operate as an independent service provider to assist individuals in their ETA Visa applications for Sri Lanka. It is important to be aware that when applying for an e-Visa through our processing, you will be charged a service fee in addition to the Sri Lankan Government Fee. The service fee covers the cost of our professional assistance and dedicated support throughout the application process. Please note that our service fee may be higher compared to applying directly on the official Sri Lanka Government Website or at Sri Lankan Missions in your country. If you prefer a non-guided service or wish to explore other options, you have the choice to apply in person at the Sri Lankan Missions or through the official Sri Lankan Government Website. These channels provide the necessary information and application forms for you to apply directly. Applying through these channels may be a more cost-effective option for individuals who are comfortable navigating the visa application process independently.
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